Heavens Hands (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website and use our services.

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1. Information We Collect

We may collect the following information when you interact with us:

• Name and contact details (such as phone number and email address)

• Booking details (treatment type, preferred date and time)

• Messages you send via contact forms, WhatsApp or email

• Newsletter sign‑up details (if you choose to subscribe)

• Membership details (if you choose to join a future membership program)

We only collect information that you choose to give us, or that is needed to provide our services.

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2. How We Use Your Information

We use your information to:

• Respond to enquiries and appointment requests

• Confirm, manage and follow up on bookings

• Send you updates, offers or newsletters (only if you have opted in)

• Manage any membership or loyalty program you choose to join

• Improve our services and website

We do not sell, rent or trade your personal information to third parties.

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3. Sharing Your Information

We may share your information only when necessary to:

• Comply with the law or a legal request

• Work with trusted service providers who help us run our business (for example, website or email providers), and only under confidentiality obligations

These parties are not allowed to use your information for their own purposes.

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4. Data Storage and Security

We take reasonable steps to keep your information safe and secure, and to protect it from loss, misuse or Unauthorized access.
However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

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5. Newsletters and Marketing

If you subscribe to our newsletter or marketing messages:

• You will only receive communications related to Heavens Hands and our services.

• You can unsubscribe at any time by using the link in the email or by contacting us directly.

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6. Your Rights

You have the right to:

• Ask what personal information we hold about you

• Request corrections if your details are inaccurate or incomplete

• Ask us to delete your personal information where applicable by law

• Withdraw your consent to receive marketing communications at any time

To exercise these rights, please contact us using the details below.

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7. Cookies and Website Usage

Our website may use cookies or similar technologies to improve your browsing experience and understand how the site is used. You can usually adjust your browser settings to refuse cookies if you prefer.

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8. Third‑Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information,

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